Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Honey:
If your order arrives damaged or you are not satisfied, contact us within 7 days of delivery. We will offer a full refund or replacement — your choice. No questions asked.
Queens:
We guarantee every queen ships healthy and viable. If a queen arrives dead or fails to lay within 7 days of correct introduction, contact us and we will work toward a fair resolution. We cannot guarantee queens after they have been released into a hive as conditions after introduction are outside our control.
Nucleus Colonies:
All nucs are inspected before pickup and sold as-is at time of transfer. Once a nuc leaves our apiary it becomes the buyer's responsibility. We are happy to answer questions and provide guidance after purchase.
Queen Cells:
Queen cells are sold as-is. We cannot guarantee viability after they leave our apiary.
Contact Us for Any Issues: 704-284-9324 / info@luckybeeapiary.com